Getting Started as a HUM Driver

This guide walks you through every step required to get started on HUM. Follow each step carefully and keep an eye on your email and SMS, as that is where we send updates throughout the approval process.

1. Download the HUM Driver App

Search “HUM Driver” in the App Store or Google Play and install the app.

Important:
Turn auto-updates ON so you always have the latest version. HUM is updated frequently.

2. Create Your Account

Open the app and:

• Enter your phone number

• Enter the one-time passcode (OTP) you receive

• Your phone number becomes your driver login

• Only one phone number per vehicle is allowed

  • If you operate multiple vehicles, you will need separate accounts

3. Complete Your Basic Profile

Fill out the required information:

• Full name

• Email address

• City or primary work area (choose the location most representative of where you drive)

• Vehicle details

• Upload a clear selfie (driver image)

Once submitted, your application enters our review queue.

4. Watch for Email and SMS Instructions

We manually review every new applicant each day. This means it may take a few hours for you to progress to the next step.
When your profile passes the initial review, you will receive instructions (via email and SMS) to upload the remaining documents:

• Driver’s license

• Vehicle registration

• Proof of personal auto insurance

• Vehicle photos

• Personal address

• Subscription purchase (or Flex plan selection)

5. Upload Required Documents

You must upload valid and current documents.
Yes, you still need your own personal auto insurance.
HUM provides commercial coverage for HUM trips. Your personal insurance ensures you are legally able to drive in your state.

6. Choose Your Plan: Subscription or Flex

You will be prompted to select:

• Monthly Subscription: keep 100 percent of fares

• Flex: pay $50 upfront + per-trip insurance assessment

Either option is required before activation.

7. Complete Your Background Check

You will receive a separate link to complete your Background Check and MVR (Motor Vehicle Record) Report.

• Drivers are responsible for the background check and MVR fee(s)

• HUM does not cover this cost because we do not take a percentage of your fares

• Review driver qualification criteria here: https://www.humrideshare.com/terms-of-use 

8. Final Review and Activation

After your documents, subscription/Flex plan, and background check are completed:

• HUM reviews your full application

• Activation is not instantaneous

• It may take a few hours before your app is activated

• If more than 12 hours pass after purchasing your Subscription/Flex plan, email help@humrideshare.com 

9. Stay Connected

HUM sends important updates by SMS and Email, including:

• Document reminders

• Activation notices

• Policy and safety updates

• New features and earning opportunities

You may unsubscribe, but you will miss essential updates that affect your account.

10. Need Help?

If you have questions at any point, contact HUM Support:

📧 help@humrideshare.com

We respond quickly and can help you move through the onboarding process.