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Using the HUM Driver App (Overview)

Updated

This article gives a high-level overview of the HUM Driver app and where to find key features. For step-by-step guides, see the related Help Center articles linked below.

App features may look slightly different on iOS and Android, but the core menus and functions are the same.

1. Logging In

  • Open the HUM Driver app.

  • Enter your phone number.

  • Tap to generate a one-time passcode (OTP).

  • You will receive the OTP via SMS. Enter it to log in.

  • We recommend enabling your phone’s auto-fill / OTP detection to speed this up.

Note: Only one phone number per driver account / vehicle is supported.

2. Going Online / Offline

The HUM Driver ON/OFF toggle controls your availability for all HUM activity, including Private Rides, On-Demand, Pre-Scheduled, and Live Requests.

ON (required for driving on HUM)

Set your status to ON when:

  • You are available to receive ride requests

  • You plan to conduct a Private Ride

  • You are beginning your work time on HUM

Your app must be ON for:

  • Insurance coverage to apply when conducting Private Rides

  • Receiving On-Demand requests

  • Receiving Pre-Scheduled reminders

  • Receiving Live Requests

  • Logging your active driving time on HUM

OFF

Set to OFF when:

  • You are done driving for the day

  • You are not accepting any form of HUM trips

  • You want to stop receiving requests

Turning the app OFF marks the end of your driving availability.
You do not need to log out — the toggle is sufficient.

3. Main Menu (Hamburger Menu)

Tap the menu icon (☰) in the top-left corner to open the main menu. You will see options such as:

Home

  • Map view of your current location.

  • Online/offline status.

Private / Manual Ride

  • Used to start and end Private Rides in the app.

  • Required for HUM’s commercial coverage on Private Rides.

  • Payment is collected directly from the rider (outside the app).

See: What Is a Private Ride and How to Conduct a Private Ride.

Scheduled Rides / Live Requests

(If available in your market)

  • Scheduled Rides: Trips that a passenger pre-booked and you accepted.

  • Live Requests: Pre-scheduled trips that lost their original driver and are now up for grabs.

See: Ride Types (On-Demand, Pre-Scheduled, Live Requests).

Earnings

  • Overview of your HUM earnings from app-generated rides.

  • Does not control your subscription billing.

For payout setup, see: Using Stripe for Payouts (Stripe Connect).

Wallet

  • In-app balance used for:

    • Airport tolls on Private Rides.

    • Flex Private Ride insurance assessments.

  • Requires a saved payment card.

  • Must maintain at least $10 balance.

See: HUM Wallet (Tolls & Flex Private Rides).

Support

  • Use this to send a support email to HUM.

  • Best place to report app issues, bugs, or account problems.

You can also contact: help@humrideshare.com

Rate Card

  • View current HUM rates by vehicle type in your region.

See: Rate Cards & Fare Structure.

Logout

  • Logs you fully out of the app.

  • Not needed for day-to-day use; use the ON/OFF toggle instead.

4. Profile & Stripe (Payouts)

From the app:

  1. Open the menu (☰).

  2. Tap your profile picture or name to open Profile.

  3. Tap the Edit icon (pencil) to access Account Details.

  4. Tap Connect with Stripe or View Stripe.

This is your Stripe Connect account used for payouts, not your HUM subscription billing.

See: Using Stripe for Payouts (Stripe Connect) and Managing Your HUM Subscription (Stripe Billing).

5. Related Help Center Articles

For details on specific features, see:

Related articles

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