Anti-Discrimination Policy

HUM prohibits discrimination, harassment, or unequal treatment of passengers or drivers under any circumstance.

This policy applies to all HUM trips and all interactions on the HUM platform.

1. Prohibited Conduct

Drivers may not discriminate against passengers based on:

• Race

• Color

• Ethnicity

• National origin

• Gender or gender identity

• Sexual orientation

• Religion

• Age

• Disability

• Medical condition

• Veteran status

• Language

• Physical appearance

• Any other protected characteristic

Examples of violations:

• Refusing or cancelling a trip because of a protected characteristic

• Harassment, slurs, or demeaning language

• Denying reasonable disability-related accommodations

• Providing unequal or unsafe service

Any violation may result in suspension or permanent deactivation.

2. HUM’s Commitment

HUM supports a respectful and inclusive experience for all riders and drivers. We expect all drivers to treat every passenger with professionalism and courtesy.

3. Reporting Discrimination

Anyone who experiences or witnesses discriminatory behavior should report it immediately.

Email HUM Support:
help@humrideshare.com

Include:

• Date and time of the incident

• Pickup/dropoff city

• Summary of what occurred

HUM investigates all reports and takes action as needed.

4. Driver Requirements

Drivers must:

• Provide service to all passengers unless personal safety is at risk

• Comply with all anti-discrimination and disability-access laws

• Maintain a professional and respectful environment

• Avoid verbal, physical, or implied harassment of any kind

Consequences

Violations may result in:

• Required retraining

• Temporary suspension

• Permanent deactivation

• Regulatory reporting when required