Your HUM driver subscription is managed through Stripe Billing, not through your Stripe Connect payout account. This article explains how to access your subscription, pause or cancel it, update payment methods, and request plan changes.

To manage your subscription, visit the Stripe Billing portal: https://billing.stripe.com/p/login/9AQ28NbI22Ji4ta4gg

Stripe Subscription vs. Stripe Connect

Many drivers confuse these two systems. They serve completely different purposes:

Stripe Subscription

• Handles your billing for HUM plans (Subscription or Flex setup fee)

• Is accessed through a dedicated Stripe Billing link sent to your email

• Allows you to pause, cancel, or update your payment method

• Is not visible inside the HUM Driver app

Stripe Connect

• Handles payout processing for HUM-generated rides

• Is accessed through Profile > View Stripe in the HUM Driver app

• Lets you update banking info and view earnings

• Does not show your HUM subscription

These are two separate accounts.
Managing one does not affect the other.

How to Access Your HUM Subscription

When you first purchase a HUM plan (Subscription or Flex), you receive an email from Stripe with a link to your Stripe Billing portal.

This link allows you to:

• View your active subscription

• Update your payment card

• Pause your subscription

• Cancel your subscription

• View billing history

If you ever lose the email, you can access your subscription portal here:

Stripe Subscription Login:
https://billing.stripe.com/p/login/9AQ28NbI22Ji4ta4gg

(We recommend bookmarking it.)

Pausing or Canceling Your Subscription

Your subscription renews automatically each month.
You may pause or cancel at any time through your Stripe Billing portal.

When you pause or cancel:

• Your HUM Driver app will deactivate once your current billing period ends

• You can re-subscribe at any time through the Driver app or by contacting Support

• No refunds are issued for paid subscription periods

If you need help with reactivation, email:
📧 help@humrideshare.com

Upgrading or Changing Your Plan

If you want to switch plans – for example:

• Flex → Subscription

• Sedan → XL

• XL → LUX

Please contact HUM Support. Stripe Billing does not allow plan-type changes directly.

📧 help@humrideshare.com

We will update your plan on our side and send you new instructions.

Updating Your Payment Method

To update the card on file:

1. Open your Stripe Billing portal

2. Select Update payment method

3. Add a new card

4. Save changes

Changes take effect immediately.

If You Can't Find Your Subscription

If you do not see an active subscription in Stripe Billing, one of the following is likely true:

• You never completed the purchase

• You created multiple HUM accounts with different email addresses

• You are opening Stripe Connect instead of Stripe Subscription

• Your subscription was canceled for non-payment

• You are checking a different email inbox than the one used at purchase

If you're unsure which email your subscription is under, message us at:
📧 help@humrideshare.com