Skip to main content

Accidents & Incident Reporting

Updated

All HUM drivers are required to follow the procedures below for any accident, collision, incident, or roadside emergency occurring during a HUM trip. These steps are mandatory to ensure safety, legal compliance, and proper reporting to HUM’s insurance partners.

For HUM’s Insurance Binders, visit:
www.humrideshare.com/insurance

1. Immediate Actions at the Scene

Stop and Secure the Scene

  1. Stop your vehicle immediately.

  2. Turn off your engine.

  3. Set your parking brake.

  4. Turn on your emergency flashers.

  5. Do not smoke near the vehicle.

Move to Safety

  • If the accident is minor and there are no serious injuries, move your vehicle to a safe place off the roadway.

  • If it is not safe to move the vehicle, remain stopped with flashers on.

Check for Injuries / Provide Immediate Care

  • Call 911 if anyone needs emergency medical care.

  • Do not move an injured person unless their life is in danger (fire risk, traffic hazard, etc.).

Notify Law Enforcement

  • Contact local police to report the accident.

  • Cooperate fully with authorities.

  • In many states, it is illegal to leave the scene of an accident without police permission.

Do Not Admit Fault

  • Do not admit fault.

  • Do not apologize in a way that implies responsibility.

  • Do not discuss accident details with other parties except:

    • Law enforcement

    • HUM

    • HUM’s insurance claims representative

    • Your insurance agent

Remain at the Scene

  • Stay at the scene until police arrive and give clearance to leave.

2. Required Documentation

Photos (only if safe to take)

  • Take photos of the accident scene before vehicles are moved, if possible.

  • Only take photos if it is safe and does not place you or others at risk.

  • After vehicles are moved, take photos of:

    • All vehicle damage

    • License plates

    • Driver’s licenses

    • Insurance cards

    • Any skid marks, debris, or relevant road conditions

Notes & Information Collection

Collect all information necessary for an accurate report, including:

  • Names and contact info of all involved drivers

  • Insurance information

  • Vehicle makes, models, colors, and plates

  • Witness names and contact information

  • Description of what happened

  • Time, weather, and road conditions

3. Mandatory Claims Reporting

Drivers are required to report all accidents immediately.

Primary HUM Accident Reporting Number:

800-835-7102

You must also report the claim directly to Broadspire, HUM’s third-party claims administrator.

How to Report a Claim

Choose any of the following:

  • Phone: 1-844-509-1825

  • Fax: 1-800-245-9927

What Broadspire Does After You Report

  • Written acknowledgment of claim within 2–4 hours

  • Verbal contact with all key parties within 24 hours

  • Written follow-up within 5 days

  • Investigation and assessment within 14 days

  • Strategic plan of action created internally

  • Claims paid within 3 business days of final resolution

Broadspire provides 24/7 claim intake and handles assignment, investigation, and settlement.

4. Roadway Emergency Stops (Breakdown or Hazard)

Stopping along a roadway is dangerous and should only occur in an emergency such as a breakdown.

If you must stop:

  1. Pull off the roadway as far as safely possible.

  2. Be aware of soft shoulders or slopes.

  3. Avoid stopping on curves or any location where visibility is reduced.

  4. Turn on your emergency flashers.

  5. Deploy reflective safety triangles.

Do Not Attempt Repairs on the Roadside

  • Do not work on your vehicle on or near the roadway.

  • Have the vehicle towed to a safe location before beginning repairs.

5. Required Driver Conduct During Accidents

  • Do not admit responsibility.

  • Do not negotiate with other drivers.

  • Do not accept or offer cash settlements.

  • Do not discuss specifics of the accident with anyone except law enforcement, HUM, or Broadspire.

These rules protect drivers during the claim and investigation process.

6. Related Requirements

Drivers involved in any accident must also follow:

If passengers are onboard during the accident, the driver must ensure they are safe and follow all required reporting steps.

7. Related Article

For operational guidance on next steps after incidents, see:
Vehicle Requirements (link)

Comments

0 comments

Article is closed for comments.